Our representative will meet you at the curb, the aircraft, the passenger bridge or the designated meeting point within the terminal building (varies at different airports). If the service you require is provided at the VIP terminal instead of the airport, you will be met from the aircraft and escorted to the VIP Lounge in a private vehicle.
Our professional staff will accompany you during the check-in procedure at a private check-in counter (where available) without having to wait in airport lines. Our greeter will be with you to ensure you receive assistance with seat selection, baggage transactions and boarding.
Porters will collect your luggage at the baggage claim area and take them to your vehicle. Extra fee may be applicable for porter service at certain airports. Please specify the number of pieces in your luggage during booking in order to benefit from the porter service.
Security Clearance and Visa Procedures
Our assistant will also help you during other pre-flight processes (visa, transactions, customs and security clearance).
Our expert staff will escort you or your guests to the airport lounge to unwind before your flight. Once in the lounge, you will enjoy complimentary snacks and drinks before our greeter accompanies you to the departure gate to board your flight.
Escort to Aircraft
Once you have successfully checked-in and completed all of your luggage and security transactions, you will be personally escorted to the departure gate to board your flight.
MELBOURNE INTERNATIONAL AIRPORT (MLB)